Surgery Scheduler
Eskenazi Health

Job Info

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Division:Eskenazi Health

Sub-Division:Hospital

Req ID:9665

Schedule:PRN/Per Diem

Shift:Days

EMG is affiliated with Eskenazi Health and employs physician and advanced practice providers who support the Eskenazi Health system. A multi-specialty provider group, it strives to be a leading primary care provider serving all patients regardless of ability to pay or condition of health while advancing medicine through teaching and research.

Eskenazi Health is one of American's largest safety net health systems with more than 1 million outpatient visits each year. Partnering with the Indiana University School of Medicine, Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County, Indiana. In addition to the 327-bed hospital located on its downtown Indianapolis campus, Eskenazi Health provides services at 10 federally qualified health care centers and multiple mental health sites and residential facilities located throughout Indianapolis. Eskenazi Health is accredited by The Joint Commission and has been highlighted as one of the nation's 150 best places to work by Becker's Hospital Review for four consecutive years.

Indianapolis offers affordable housing, excellent schools and a wealth of entertainment options, including a variety of amateur and professional sports teams, dynamic museums, live theater productions, symphony and opera concerts, a wide variety of shopping options and restaurants, and numerous outdoor festivals, as well as the famous Indy 500 race each May.

FLSA Status

Non-Exempt

Job Role Summary

The Surgery Scheduler coordinates all details involved in scheduling surgeries. This position is responsible for maintaining physicians' outlook calendars to be current and up to date with their surgery schedule.

Essential Functions and Responsibilities

• Coordinates all details involved in scheduling surgeries
• Schedules surgeries and related pre- and post-operative appointments
• Confirms surgery schedules and notifies patients of arrival times
• Instructs patients on surgery and outpatient testing/appointments
• Communicates information between the patient, surgical department, and providers
• Responsible for maintaining physicians' outlook calendars to be current and up to date with their surgery schedule
• Obtains pre-authorization for surgery from insurance carriers
• Coordinates equipment and authorizations with the vendors when applicable
• Responsible for delivering patient consent for surgery to the surgical department
• Completes and faxes procedure/testing paperwork efficiently and accurately
• Schedules outpatient appointments that applies to the surgery as requested by the physician(s)
• Addresses patient concerns on surgery and pre-surgical appointments
• Functions as a team player with all employees, demonstrating willingness to serve wherever needed and considering all work to be done
• Complies with HIPAA regulations

Job Requirements

• High School Diploma or equivalent (GED)
• Associate's degree preferred
• Minimum of 6 months of experience in medical front office work with experience with coding and scheduling

Knowledge, Skills & Abilities

• Ability to effectively communicate information between the patient, surgical department, and providers
• Knowledge and ability to use various scheduling systems, registration systems, Microsoft Office, Windows Programs, databases, tracking systems, and Internet
• Must demonstrate a positive demeanor at all times, excellent customer service skills and good oral/written communication skills with the ability to effectively communicate with clients, families, and all stakeholders
• Ability to:
  • maintain a high professional standard in both appearance and approach
  • make quick and accurate decisions
  • triage and track phone calls from clients, staff, and outside agencies
  • handle crisis situations
  • resolve check-in, registration, check-out, and scheduling issues
  • track data and paperwork using various software and processes
  • assist team with incentive programs for clients
  • assist team with transportation arrangements for clients
  • assist team with referral process for clients
  • maintain and update client files
• Strong interpersonal skills and possess basic mathematical skills
• Possess excellent telephone manners
• Basic knowledge of medical/psychiatric terminology
• Working knowledge of insurance and third party payers, client billings and accounts processes
• Must be detail oriented
• Must be efficient and accurate with completing and faxing procedure/testing paperwork
• Capacity to work on multiple tasks at once
• Knowledge of medical terminology
• Familiarity with insurance procedures and other clerical qualifications

Eskenazi Health has been named to Becker's Hospital Review's 2018 list of "150 Great Places to Work In Health Care." This is the 3rd year in a row now that EH has received this honor.

https://www.beckershospitalreview.com/lists/150-top-places-to-work-in-healthcare-2019.html

Nearest Major Market: Indianapolis

This job has expired.