System Administrator SME
Intrepid Solutions and Services, LLC

Job Info

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Overview

Intrepid Solutions is seeking a qualified System Administration SME to provide software and tool support to include remote and at-the desk installation, troubleshooting, and remediation of end-user software and tool requests in a customer service oriented, team environment. Intrepid has a large team providing diverse IT services to meet our customer needs. The diversity of support provided, along with unique professional training opportunities, allows for career development and progression to align with each employee's professional pursuits.
Responsibilities

• Remote Support - provide remote diagnosis/resolution of end-user requests/problems in a customer service oriented, team environment.
• Touch Maintenance - provide at-the-desk diagnosis/resolution of end-user requests/problems in a customer service oriented, team environment.
• Coordinate corrective action required by outside/parent agencies as required.
• Be responsible for monitoring, opening, assigning, updating and closing tickets on up to 4 separate ticketing systems.
• Troubleshoot assigned tickets using Standard Operating Procedures (SOP's).
• Provide administrative support as required such as granting/revoking network access and file permissions; performing file/directory restorations; installation of desktop software; VoIP pin resets.
• Provide administrative support to user account creation and maintenance to include resetting account passwords and unlocking accounts.
• Provide desktop support at the customer's location as required such as adding workstations to the domain, troubleshooting hardware issues, installing drivers; desktop support includes Windows and Red Hat Linux workstations and mobile computing (i.e. laptops and tablets).
• Provide 24-hour network and environmental monitoring and appropriate alarm reporting utilizing provided tools/capabilities.
• Use provided network monitoring tool (E.g. Solarwinds) to monitor and support various networks and system assets.
• Perform system reboots in the data center as required following documented reboot procedures.
• Replace workstations with like systems and reload all applicable user applications.
• Coordinate with other duty sections such as hardware technicians and software administrators when additional Level II2 or Level III3 support is required.
• Utilize provided environmental monitoring system (E.g. Site Scan) to discover and report environmental systems problems.
• Follow the Standard Operating Procedures for backup and restoration.
• Physically or remotely log into the system and execute prepackaged Microsoft Installers (MSIs) or follow prescribed flowcharts/checklists.
• Provide daily network status reports.
• Assist Air Force Network (AFNET) Enterprise Service Desk (ESD) with resolution of Remedy trouble tickets.
• Provide monthly functional area reports summarizing work accomplished, work planned in next month and important issues occurring during the month.

OPERATING HOURS AND EXPECTATIONS: Operating hours Monday - Friday with more detail on anticipated start time(s) discussed during interview process. The work requires 100% onsite support, unless otherwise indicated.

TRAVEL: Position does not require travel.
Qualifications

CLEARANCE: Active Top Secret / SCI **TS/SCI required upon application for initial consideration. This position is not available for clearance sponsorship, upgrade, or reactivation.***

EDUCATION:

• High School Diploma or equivalent

CERTIFICATION(S):

• Department of Defense (DoD) 8140/8570
• Information Assurance Technician (IAT) Level II (CompTIA Security+) certification

REQUIRED SKILLS AND EXPERIENCE:

• Six (6) years of experience working as an Administrator, including troubleshooting and resolving problems in a complex environment.
• Experience with both Windows and Red Hat Linux systems.
• Software and tools include ServiceNow, Tableau, Neo4j, and Anaconda/Python.
• Knowledgable to provide Level II2 and Level III3 support.
• Be able to utilize standard Active Directory and UNIX based commands.

VACCINATION REQUIREMENTS - EXECUTIVE ORDER 14042

Intrepid Solutions is a federal contractor and is subject to Executive Order 14042 requiring all employees of federal contractors to be fully vaccinated against COVID-19 by December 8, 2021. By applying for this position, you understand you will be required to verify you have been, or will be, fully vaccinated by December 8th, or to verify that you cannot be vaccinated due to a disability or medical condition, or a sincerely held religious belief.

Note: An individual is considered fully vaccinated for COVID-19 two weeks after they have received the second dose in a two-dose series, or two weeks after they have received a single-dose vaccine.

Equal Opportunity Employer/Veterans/Disabled

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