Tech Support/Help Desk & Service Delivery Associate Level II
UA Brands

Job Info

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TheTech Support/Help Desk & Service Delivery Associate Level II Installs and maintains computers and software for employees. Provides desk-side support on different applications and general computer knowledge as needed. Participates in scheduled downtime and maintenance of corporate server and network infrastructure. On call/available 24x7 with emergency hotline and smart phone based email. In depth participation on large-scale company initiatives and network maintenance. Mentors and trains level 1 technicians.

Essential Duties:

Helpdesk Tasks - Answering IT Hotline/Helpdesk tickets

• Install New Hardware, Software and Peripherals
• Manage user accounts/access/licenses
• Employee Onboarding/Offboarding Tasks
• Scheduled maintenance of existing hardware, software, printers, wiring, and server environments
• After hours/on call emergency support and problem resolution/management
• Daily participation of project based work/long term strategic implementations
• Support retail and manufacturing facilities

Required Skills:

• Windows 10, Server 2012, 2016 Operating Systems
• Knowledge of Windows domain/Active Directory
• Knowledge of IP Networks/subnetting/VLANs/VPN
• Knowledge of low voltage cabling
• Knowledge of network hardware (switches, routers, etc.)
• Knowledge of DNS, DHCP, etc
• Knowledge of MS applications (Office365, SharePoint, etc.)
• Knowledge of system deployment utilities (cloning)
• Knowledge of Microsoft Dynamics and User Management
• Thorough Understanding of Network Printers

Required Skills:

• Must be Bilingual Spanish
• General proficiency in a wide-range of software is needed
• Solid troubleshooting/problem resolution
• In depth knowledge of Windows operating system and associated hardware/peripherals
• Active Directory Users and Computers
• OS Virtualization (VMware)

Benefits Information: Enjoy the best of ALL worlds!

Along with a generous benefits package and dynamic downtown location, there's another big benefit to building your career here: you enjoy the best of all worlds in one company. As an industry leader since 1985, we offer the strength and stability of a large firm, with healthy profitability and exciting career growth. Yet our friendly, team-oriented workplace makes you feel like part of a close family. We offer comprehensive benefits including medical, dental, vision, critical care, life AD&D insurance. We also offer a 401(k) plan, FMLA, Pet Insurance, Employee Assistance, and additional discount programs. For more information about our extensive benefits, click here.

Watch your email − here's what happens next:

We look forward to reviewing your application! If your background is a promising fit for the position, you'll get an email from us within 3-4 business days which will include a link to our online Candidate Assessment.

Why do we request this assessment?

A big reason why UA Brands is such a rewarding place to work and why so many employees thrive here is the extra time we invest during the hiring process. We want to make sure our potential candidate will be a great addition to our family! This assessment allows us to get to know you better, which also helps you determine if we're the right fit too.

We are a Drug-Free Workplace

As an employee of any UA Brands division, you will be part of an established and dynamic organization. We believe that success starts from within and we are seeking individuals who thrive in an environment that encourages and supports self-management. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at UA Brands will be based on merit, qualifications, and abilities. UA Brands does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. UA Brands will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

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