Technical Quality Program Manager - Automotive
National Instrument, Inc.

Job Info

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National Instruments is seeking a Technical Quality Program Manager who is a strong leader and enjoys technical challenges, problem-solving, creative thinking, and cross-functional interactions. This individual will report to the Corporate Quality and Continuous Improvement (CI) Department and will be engaged extensively with Global Services, Manufacturing, and R&D to ensure that customers' expectations are met. People management is not required.

This role offers global exposure within NI and to our customers and enables the Quality Team to be Best in Class in reaching business goals and objectives by driving effectiveness and efficiencies through Continuous Improvement of existing quality processes and tools.

This role will work across functions to determine risks and mitigation plans during product development, deployment and ongoing monitoring of systems, support system-level (cross-product) and key customer escalations. This role will have close collaboration with NI's transportation business unit

The ideal candidate will possess skills in adaptability, influencing, business acumen, communication, continuous improvement, decision making, driving for results, initiating action, and managing conflict at all levels of the organization.

Key Responsibilities:

Customer Quality Issue Management

Be the face of NI and drive resolution to customer concerns and escalations.

Drive process improvements to develop NI's Quality Processes

Develop key internal metrics to track first time and ongoing Quality at NI

Proactively support product design and manufacturability through robust use of Design & Process FMEA development and documentation at NI

Guide complex escalations for customers both internally and externally and drive issues to efficient closure

Provide regular communication to stakeholders and customers through formal communication plans to assure clarity on status, next steps, and resolution of issues

Drive root cause analysis to identify permanent corrective actions to prevent issues from recurring

Position Requirements

Bachelor's degree from an accredited college/university or equivalent Automotive experience

Minimum 7 years of experience with Automotive Quality Standards with either OEM or Tier 1 Supplier

Excellent written and verbal communication skills

Strong leadership in cross-functional issue management, leading effective meetings, being customer success focused

Demonstrated Program Management experience within Automotive Quality

Self-motivated, proactive, and able to deal with ambiguity

Strong analytical and problem-solving skills including FMEA, failure analysis, and root cause analysis

Experience with direct customer interactions and/or account issues management

Be able travel to global NI locations and customers as required [up to 25% of time]

Position Preferences

PMP or other Project Management certification

Prior experience working with Purchasing

Success Factors

Clear and effective communication

Strong sense of ownership and responsibility

Enthusiastic, positive and team orientated attitude

Ability to solve problems in a creative and effective way

Works well under pressure

About us

Why NI?

There are many reasons to consider joining a company. Key among them are the people, the ideas, and the technology. At NI, we believe in the power and potential of connecting the three to create a path to success.

The people : We're looking for curious and creative problem solvers who value diversity and fresh perspectives, are bold and kind, and willing to take chances.

The ideas : What did you want to be when you grew up? Did you want to program robots? Build flying cars? Leave the world better than you found it? At NI, we build on the big ideas of big dreamers to make their visions a reality.

The technology : With our tailored, software-connected approach, we support our customers through all phases of the product development cycle. From 5G and medical innovations to autonomous driving and the future of space travel, we help our customers Engineer Ambitiously every day.

We've long been globally recognized as a top employer. Our compensation and benefits are very competitive, as are our modern workspaces, career development and mobility opportunities, and a culture that fosters belonging and emphasizes community giving. We encourage our teammates to challenge the status quo and collaborate with one another to build innovative solutions.

No matter your career path, we're here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster.

Are you up for the challenge of helping shape humanity for the next 100 years? If so, let's get started, and let's Engineer Ambitiously together.

NI is an equal opportunity and affirmative action employer, committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law.

Why NI?

There are many reasons to consider joining a company. Key among them are the people, the ideas, and the technology. At NI, we believe in the power and potential of connecting the three to create a path to success.

The people : We're looking for curious and creative problem solvers who value diversity and fresh perspectives, are bold and kind, and willing to take chances.

The ideas : What did you want to be when you grew up? Did you want to program robots? Build flying cars? Leave the world better than you found it? At NI, we build on the big ideas of big dreamers to make their visions a reality.

The technology : With our tailored, software-connected approach, we support our customers through all phases of the product development cycle. From 5G and medical innovations to autonomous driving and the future of space travel, we help our customers Engineer Ambitiously every day.

We've long been globally recognized as a top employer. Our compensation and benefits are very competitive, as are our modern workspaces, career development and mobility opportunities, and a culture that fosters belonging and emphasizes community giving. We encourage our teammates to challenge the status quo and collaborate with one another to build innovative solutions.

No matter your career path, we're here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster.

Are you up for the challenge of helping shape humanity for the next 100 years? If so, let's get started, and let's Engineer Ambitiously together.

NI is an equal opportunity and affirmative action employer, committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law.

This job has expired.