Technical Writer
GDH

Job Info

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Our customer is looking for an experienced Knowledge Manager/Technical Writer to join our team. As our first Knowledge Manager/Technical Writer, you will collaborate with members of our Software Engineering and Ops teams to produce concise, clear technical documentation for our Engineers who develop and operate the customer Dashboard. You will help define the vision for customer Engineering knowledge management and help pave the path for internal users to access the right information at the right time. This is a highly collaborative role that partners with content creators in Engineering, UX, Operations, and Product Management, to ensure information is accurate and accessible.

Responsibilities:

• Produce and edit technical documentation, including engineering tooling, practices, and processes
• Work with Engineering teams to collect, organize, and distill information into concise and effective content for internal (Engineering) users
• Participate in Engineering team meetings to identify content needs for new systems and processes
• Provide editorial review of content generated by Engineering to ensure it aligns with existing content standards and style guide
• Coordinate with subject matter experts to validate and verify technical accuracy of content
• Build cross-functional relationships to improve communication of content needs across stakeholder teams

Technical Writer (40%)

• Develop, audit, and maintain high quality content for the Engineering organization and the knowledge base tool(s) used to store information.
• Evaluate and assess content and its use, including how content fits together holistically, how it is used internally and how it is found.
• Collaborate with Meraki Engineering Learning Partner to create programs to encourage the sharing of knowledge effectively and efficiently.
• Identify and evangelize success stories from the knowledge management program.
• Assist with the creation and maintenance of internal resource and communication sites.
• Partner cross functionally on documentation creation, maintenance, and archival needs.

Governance and Processes (40%)

• Build robust frameworks and processes such as templates, relationships, content reviews, and feedback mechanisms to help improve existing knowledge content, inform content development, and strengthen customer's knowledge management system.
• Implement sustainable governance processes and policies that optimize the use of available tools(s) and empower our teams to do their best work.
• Create processes, policies, and strategies to encourage best practices for groups and users who create documentation.

Analysis and Reporting (20%)

• Report data and trends to assess effectiveness and identify areas for improvement.
• Analyze metrics to identify needs and opportunities related to documentation, engineering self-service.
• Participate in team and departmental OKR and review cycles.

Requirements:

• Exceptional attention to detail.
• Clear and precise written communication skills.
• Bachelors degree in a directly related field, or equivalent practical experience.
• 7+ years of experience in creating effective technical and operational documentation, and building content strategies.
• Experience in building knowledge management programs in the technology industry or within technical groups of a large, global organization.

Preferred Qualifications:

• Bachelors or Masters degree in Information Systems, Information Technology, Computer Science or other related discipline.
• Experience with Confluence and SharePoint.

This job has expired.