Job Summary
The Technical Writer is part of our Customer Experience (CE) team. Our CE team is a central point of consumer (i.e., current, former, and prospective customer) feedback, obtained primarily through Voice of the Customer (VOC) and surveys, allowing us to identify and act on issues, gap, and/or opportunities, mitigate issues, and continually improve policies, procedures, and practices to increase customer loyalty, revenue, and satisfaction.
A Technical Writer leverages consumer feedback and gathers details relating to business changes to develop and enrich knowledge resources, primarily for the Mortgage Servicing contact (call) center, and partners with applicable leaders and business partners to facilitate effective documentation, procedures, user guides, and workflows; ensures a comprehensive understanding of change communication to optimize the experience of our employees and customers.
A Technical Writer is an experience extraordinaire, creative, passionate, influential, and inspiring their peers and colleagues, and performs their duties and responsibilities efficiently and effectively.
Pay Range: $47,500.00 - $67,500.00 - $87,500.00
Job Responsibilities:
Author & Edit
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