Telco Project Manager
Horizontal Talent

Job Info

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Telco PM--Grooms

Requirements:

• Experience with on net and off net services as well as network order lifecycle
• Grooms experience to help realize network savings
• Experience in telco environment is bonus

Job Description

• Responsible for the effective Outreach and/or implementation of conversion from off-net to on-net services and off-net to off-net services, which encompasses the entire order life cycle and/or grooms process to realize network expense savings.
• Nature of conversions will vary greatly based on the opportunity type and build capabilities.
• Will be responsible for working with the impacted customer and also all internal departments to meet the committed delivery date.

Essential Job Duties:

• Execute large-scale acceptances, conversions, or product migrations.
• Direct customer contact to obtain required acceptance for order details, schedule milestones and review impacts. Able to interpret technical requirements and appropriately inform customer of service or technical requirement changes.
• Liaison between departments, managing any associated escalations, primary point of contact for customer, and facilitator of information to sales teams.
• Provides timely written status updates, sets appropriate jeopardy status, and engages appropriate resources to overcome obstacles which impede order progress.
• Manages a work queue of Outreach opportunities and/or orders, meets metric performance for all tasks, and completes milestones/order life cycle with accuracy.
• Reviews and provides feedback for method of procedure and other documents and templates for continuous improvement.
• Participates and provides feedback and recommendations of new/needed training to peers and management team through OJT, classroom training, and job aides.
• Other duties as assigned

What we look for in a candidate:

• Assoc degree or equivalent education and relevant experience. 2-3 years related experience in specific area or equivalent.
• Must have keen attention to detail.
• Must be self-directed, understand the requirements and take the initiative to complete tasks or assignments with little or no direction and have excellent organizational skills
• Excellent interpersonal, verbal, and written communication skills.
• Demonstrated ability to direct the work of other functional organizations,
• Strong PC skills in Microsoft Outlook, Word, Excel, and PowerPoint.
• Team player with a great passion to succeed.
• Must work effectively under pressure in a fast-paced environment, organizing multiple tasks and projects simultaneously.

This job has expired.