Telco Project Manager
Horizontal Talent

Tulsa, Oklahoma

Posted in Retail

This job has expired.

Job Info

Telco PM--Grooms


  • Experience with on net and off net services as well as network order lifecycle
  • Grooms experience to help realize network savings
  • Experience in telco environment is bonus

Job Description

  • Responsible for the effective Outreach and/or implementation of conversion from off-net to on-net services and off-net to off-net services, which encompasses the entire order life cycle and/or grooms process to realize network expense savings.
  • Nature of conversions will vary greatly based on the opportunity type and build capabilities.
  • Will be responsible for working with the impacted customer and also all internal departments to meet the committed delivery date.

Essential Job Duties:

  • Execute large-scale acceptances, conversions, or product migrations.
  • Direct customer contact to obtain required acceptance for order details, schedule milestones and review impacts. Able to interpret technical requirements and appropriately inform customer of service or technical requirement changes.
  • Liaison between departments, managing any associated escalations, primary point of contact for customer, and facilitator of information to sales teams.
  • Provides timely written status updates, sets appropriate jeopardy status, and engages appropriate resources to overcome obstacles which impede order progress.
  • Manages a work queue of Outreach opportunities and/or orders, meets metric performance for all tasks, and completes milestones/order life cycle with accuracy.
  • Reviews and provides feedback for method of procedure and other documents and templates for continuous improvement.
  • Participates and provides feedback and recommendations of new/needed training to peers and management team through OJT, classroom training, and job aides.
  • Other duties as assigned

What we look for in a candidate:

  • Assoc degree or equivalent education and relevant experience. 2-3 years related experience in specific area or equivalent.
  • Must have keen attention to detail.
  • Must be self-directed, understand the requirements and take the initiative to complete tasks or assignments with little or no direction and have excellent organizational skills
  • Excellent interpersonal, verbal, and written communication skills.
  • Demonstrated ability to direct the work of other functional organizations,
  • Strong PC skills in Microsoft Outlook, Word, Excel, and PowerPoint.
  • Team player with a great passion to succeed.
  • Must work effectively under pressure in a fast-paced environment, organizing multiple tasks and projects simultaneously.

This job has expired.

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