Telecom Analyst
Millipore Corporation

Job Info

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A career with MilliporeSigma is an ongoing journey of discovery: our 57,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.

A career with MilliporeSigma is an ongoing journey of discovery: our 57,000 people are shaping how the world lives, works, and plays through next-generation advancements in healthcare, life science, and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.

MilliporeSigma is a North American life science brand offering a broad range of innovative products and services to biotech and pharmaceutical drug therapies businesses. Through dedicated collaboration with the scientific and engineering communities, and as one of the top three R&D investors in the life science tools industry, the brand serves as a strategic partner to customers and helps advance the promise of life science.

Your role:

This position and team reporting structure is the foundational layer of the infrastructure organization of the company. The Telecom Analyst carries out projects (on time, on quality, on cost) and support (incident, requests) activities with a focus on the region, NASA while being part of a global organization. Our telecom scope covers telephony, contact centers and video-conferencing services for the 3 Merck business sectors in an international environment.

• Participate in telecom projects

• Participates with telecom incidents and requests management raised by our internal customers and users (focus on priority and SLA)

• Focuses on the business call center, including CTI with CRM applications

• Monitors, the telecoms services and support reporting tools for proactive management to minimize outages

• Improves and develops our telecom services to best serve the business

• Monitors, review, recommend, test, and implement new telecom software revision/feature sets/patch

• Coordinates and manages planned telecom maintenance activities

• Coordinates with other IT units

• Stays current on IT telecom trends and news

Who you are:

Minimum Qualifications:

• High School Diploma or GED

• 5+ years of telecommunication infrastructure and engineering experience

• 5+ years in-depth working knowledge of at least one of the following telecommunication solutions: Microsoft Enterprise Voice (Skype/Teams), Avaya Aura and call center Elite or Cisco IT Telephony and UCCE

• 5+ years enterprise-scale technical experience with on-premise and cloud infrastructures

• 5+ years of experience on telecom platforms (on-premise and/or cloud), eg, Microsoft (Skype/Teams), Avaya Aura and call center Elite environment or Cisco

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineer
• IT skills, including strong telecom knowledge and skills, understanding of IP networks as well as servers operating systems
• Experience on telecom platforms (on-premise and/or cloud), eg, Microsoft (Skype/Teams), Avaya Aura and call center Elite environment or Cisco Aura and call center Elite environment or Cisco
• Experience with contact center (recording, CTI, omnichannel, ...)
• Experience in Powershell
• Experience with virtualization and appliance environment
  
  • Strong analytical skills and ability to translate business requirements
  
  • Good problem solving and self-motivated attributes to provide excellent services
  
  • Aptitude to understand business practices thrive in a fast-paced and growing environment while using sound judgment and experience to resolve complex issues and challenges.
  
  • Natural relationship builder and team player, with the ability to understand business needs and interact cross-function
  
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What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at https://jobs.vibrantm.com

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

Job Requisition ID: 214854

Location: St. Louis

Career Level: D - Professional (4-9 years)

Working time model: full-time

This job has expired.