telecommute-Senior Homeowner Field Adjuster - Ohio
CSAA Insurance Group, a AAA Insurer

Job Info

We are actively hiring for a Senior Homeowner Field Adjuster in the Mansfield or Columbus, OH area! Join us and support CSAA Insurance Group, a AAA Insurer, in achieving our goals.

We are looking for motivated, innovative individuals, who think big and move fast with a passion for service excellence.

Essential responsibilities

  • Receives claims assignments and communicates and coordinates with insured.

  • Contacts and meets virtually or in-person with the insured or 3rd party to photograph and inspect all damaged dwelling, other structures and personal property.

  • Determines scope of repairs. Prepares a repair bid using Xactimate estimating system.

  • Comes to an agreed cost of repair with the insured and possibly the Network Repair Program (NRP) or insured's contractor.

  • Follows the claims process to conclusion.

  • With the assistance of experts where needed, ensures that the cause of the loss is thoroughly investigated and identified.

  • Settles and pays dwelling, other structure damage, contents and/or loss of use once the coverage analysis is completed.

  • Handles all correspondence to ensure the file is regulatory compliant.

What would make us excited about you

  • High school diploma or GED.

  • 3-5 years of homeowner field experience.

  • Outstanding interpersonal and customer service abilities.

  • Proficient in using the computer and typing 30 words per minute.

  • Experience in balancing multiple homeowner state policies and the understanding of fair claims settlement practices and building codes as needed.

  • Knowledge of and writing skills in Xactimate repair estimating system.

  • Capability to work independently in a work-from-home setting.

Why join us

  • Make a difference. We don't just go to work. We're a team of employees committed to AAA members, our communities and each other.

  • Lifestyle. We drive strategy through innovation. We do honorable work, and we live our core beliefs.

  • Recognition. We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!

Read more about what we offer and what it is like to be a part of our dynamic team at: Benefits (

Let's work together

Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.

Headquartered in Walnut Creek, California, our community also works in Arizona, Colorado, Nevada, New Jersey and Oklahoma. Our differences, visible and invisible, make every individual at CSAA Insurance Group unique and valuable. We strive to foster a culture where all employees feel a sense of belonging and can leverage their differences to thrive. We believe in embracing our unique identities, experiences, and points of view to advance our company and reflect our communities and members.

If reasonable accommodation is needed to participate in the job application or interview process please contact

CSAA Insurance Group is an equal opportunity employer.

Please note, hourly or salary compensation, or the range of hourly or salary compensation available for a position may vary by location. We reserve the right to amend these benefits at any time and actual compensation will be determined at time of offer.



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