Temporary Service Desk Assistant
Req No: 2023-15577
Category: Information Technology
Type: Temporary
Salary: $20.02 - $21.24 per hour
Close Date:
Overview
This position is open until filled and the first review of applications will take place after June 16, 2023. This position is temporary with an end date of 8/31/2023.
The pay rate for this position is $20.02 - $21.24 per hour and is non-negotiable.
Under general supervision of the IT Security and Operations Manager, the IT Coordinator is responsible for serving as an initial point of contact for IT Support while facilitating excellent communication between the client and all members of the Information Systems department, as well as maintaining meticulous records and ensuring the continuity of processes.
Responsibilities
As the most-user facing member of the Information Systems team, this role is expected to collect, triage, research, and resolve computer- and application-related issues in a professional manner through direct customer interaction and achieve satisfactory resolution of issues utilizing support tools, service management software, diagnostic tools, and best-practices. This position answers incoming calls and responds to tickets in a professional manner as well as deploying workstations and laptops, troubleshooting issues, and responding to emails.
Position Specific Responsibilities
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