The Terminal Support Specialist will be responsible for resolving issues and completing key operational workflows related to point of sale terminal devices for the current Patientco client base.
This role will work closely with terminal distributors and vendor partnerships to ensure maximum performance. This role will also act as a liaison between internal teams and vendors, manage terminal ordering, provisioning, and deployments to existing facilities, and integrate feedback collected from internal teams to enhance daily vendor partnership operational workflows.
What you'll be doing:
Waystar specializes in sale of EMV (chip card) payment software and encrypted terminal solutions. The Terminal Support Specialist will be responsible for ensuring outstanding customer service and technical support for the Waystar's point of sale terminal clients.
You will play a meaningful role in providing seamless, high-quality service and support. Terminal Support Specialists will support in real time case escalations for break-fix work.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
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