Training and Development Manager
HAYS

Job Info

---

The Training and Development Manager is responsible for delivering high-impact content both on-site and through webinar-based training sessions to team members to educate them on their job duties/expectations and to improve their understanding of all systems and solutions. This position is also responsible for making recommendations on new training programs/materials and for assisting in the development of new solutions.

Responsibilities:

• Plan, develop and deliver training to all corporate and on-site employees.
• Execute training & coaching strategy to improve customer service for on-site staff.
• Collaborate on new initiatives in cooperation with Operations and Marketing. Execute, organize, and deliver specific training.
• Responsible in keeping training needs updated. Continuously improve compliance training programs. Constantly evaluate the training programs to ensure team members have a thorough knowledge of the procedures, programs, policies, as well as a complete understanding of their job responsibilities.
• Deliver coaching and feedback to Community Managers, Assistant Community Managers, Leasing Managers, and Leasing Consultants on Secret Shopper calls.
• Construct and communicate all training documentation, including training agenda, training reports with class attendance and training issues, training recaps, and other training communication. Responsible for maintaining a current digital and hard-copy of all training programs, and other materials for in-house training.

Requirements:

• Minimum five years of on-site multifamily management experience

• Proficiency in delivering professional skills courses. Outstanding presentation skills with the ability to effectively articulate and communicate in a way that retains trainee engagement.
• Computer literate, specifically MS Word, Excel (advanced level preferred) and Outlook for Windows.
• Experience with training best practices, skills assessment methodologies, processes, and training curriculum design desired.

#1119701

This job has expired.