Training and Quality Coordinator, Licensed
Ashfield Healthcare, LLC

Job Info

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Ashfield Engage has a long-standing partnership with Genentech, a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.

Assist with client-specific QA initiatives including training, monitoring, quality review including compiling aggregate quality/performance data, maintenance of SOPs as well as creation/updates to training materials based on quality reviews, etc. Assist with project specific or company-wide QA work such as management of employee training documentation audit preparation, document review/editing and filing. Support the Business Unit by scheduling and coordinating project specific trainings. Assist with identifying training needs, developing procedures and training Ashfield staff and management, including ongoing refresher training and project specific training.

This is your opportunity to join Ashfield Engage and represent a top biotechnology company!

What's in it for you?

• Competitive compensation
• Excellent Benefits - accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions
• Competitive environment with company wide recognition, contests and coveted awards
• Exceptional company culture
• Recognized as a Top Workplace USA 2021

What will you be doing?

• Work with Manager, Project Training and Quality, Project team, Client Account Management Team and Quality Assurance departments to assist in development and enhancement of client trainings resulting in improved customer satisfaction, quality of service and compliance with Ashfield and Client standards of excellence.
• Assist in defining and documenting training plans, schedules and requirements. Design, develop and revise training and instructional materials for classroom use, ad-hoc and/or selfadministered training. Provide ongoing and refresher training for project team.
• Works with the Manager, Product Training and Quality to make recommendations on the best methodology and implementation methods for training programs and call center skills.
• Assists with the testing of trainees to measure progress and to evaluate effectiveness of training.
• Perform monitoring of services for assigned project(s) and/or Quality Assurance Department. Provide constructive coaching feedback to staff with goal of improving overall customer experience.
• Coordinate quality review calibration sessions with Client Account Management Team, Project team and Client, if applicable.
• Compile QA data and prepare reports as necessary;
• Assist with internal and external client audits as dictated in the
• Assist with any/all quality activities and reporting as requested by the Client, Business Unit Director, Senior Vice President, Operational Excellence & Quality Assurance and/or the Manager, Quality Monitoring.
• Perform project training certifications and complete appropriate documentation.
• Assist in managing QMS training records. • File training materials in an organized manner for efficient access by staff.
• Perform administrative program tasks as assigned by management for the business unit.
• Perform general clerical duties.
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

What do you need for this position?

• US Professional Medical License Required: RN
• College degree or related work experience preferred.
• Ability to read and understand data and file layouts.
• Proficient in Microsoft Outlook, Word, Excel and PowerPoint.
• Ability to deliver feedback to employees in a constructive manner.
• Strong organizational and analytical skills, as well as critical thinking and problem solving skills.
• Ability to multi task.
• Critical thinking and problem solving skills.
• Detail oriented.
• Ability to develop and proof training materials.
• Ability to speak effectively in interpersonal situations and before groups of employees.
• Ability to work in a supportive team environment to achieve shared objectives.
• Ability to function in a leadership capacity and as a positive role model.
• Excellent listening skills in order to identify and anticipate training needs.

About Ashfield Engage

Ashfield Engage, part of UDG Healthcare plc, is a global leader in commercialization services for the healthcare industry. We partner with our clients across Advisory, Healthcare Communications, Commercial, Patient Solutions and Medical Affairs to build creative, scalable and tailored health solutions that are executed flawlessly, to deliver positive outcomes for patients.

Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

To learn more about Ashfield Engage, visit us at: https://ashfieldengage.com/

Ashfield Engage is proud to be an equal opportunity employer. Individuals seeking employment at Ashfield are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Ashfield will consider for employment qualified applicants with arrest and conviction records.

Ashfield Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however; only qualified candidates will be considered.

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