Unemployment Insurance Claims Specialist
State of Nebraska

Norfolk, Nebraska

Posted in Public Sector and Government


This job has expired.

Job Info


Description
Are you ready to make an impact in the lives of Nebraskans? The Department of Labor has a great opportunity to join a group of dynamic professionals on the Unemployment Insurance Benefits Claims Team. As a UI Claims Specialist, you will support individuals needing assistance when filing for unemployment insurance benefits. We are looking for Individuals who are customer focused, detail-oriented, effective communicators and enjoy working in a team-oriented environment. If this sounds like you...apply today! We offer an excellent total compensation package including: 12 paid holidays; vacation and sick leave; State-matched retirement plan; health, dental, vision, and life insurance options! NDOL values and respects our employees and provide a supportive work environment. We recruit, hire, train and promote based on job requirements and individual qualifications without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, or genetics.

Location: 105 E Norfolk Ave, Norfolk, NE

Schedule: 8am - 5pm; M-F
Examples of Work
Interview individuals by telephone and in-person, conduct initial and subsequent assessment of individual needs and provide in-person technical support in filing initial, additional and weekly claims for unemployment insurance benefits by guiding and coaching individuals through the filing process. Receive and respond to telephone and/or in-person inquiries from claimants, employers, other agencies, and the general public regarding the unemployment insurance program, by interpreting state and federal unemployment insurance laws, agency rules, regulations, policies, procedures, and guidelines. Explain services, procedures, options, and benefits to customers. Discuss NDOL and American Job Center services and refer accordingly. Pre-screen claims by gathering and assessing key database information on individuals' type and location of employment and applying Nebraska, federal and state laws to make decisions. Collect, record and store claimant demographics and employment history, along with appropriate occupational classification codes, and enter respective data into a computer database. Retrieve, review, and verify all client personal and employment information data for accuracy and completeness, and update as required. Conduct periodic eligibility review interviews with unemployed individuals regarding ability and availability for work in person and over the phone. Review, batch and forward all claims for appropriate action. Complete and submit supplemental documentation. Other duties as assigned.
Qualifications / Requirements
REQUIREMENTS: Coursework/training in math, composition and/or use of computer equipment AND experience in a public service program including answering inquiries and explaining procedures or experience in customer service or call center.

PREFERRED: Associate's degree in business administration, marketing, human resources, social services or related field. Spanish/English bilingual skills preferred but not required. Six months' experience working as a customer service representative.
Knowledge, Skills and Abilities
Knowledge of: State and Federal regulations and policies; Nebraska Employment Security Law.

Skilled in: interviewing to collect elicit essential information; accurate data entry; organizing and filing workload.

Ability to: interpret written information and forward to appropriate parties; respond in a timely manner to deadlines; work under limited supervision.


This job has expired.

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