USA-Field Technical Support Rep-3
BC Forward

Job Info

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USA-Field Technical Support Rep-3Role : Field Technical Support Rep-3Location : Camden, NJ- 08103Duration : 3+ Months Primary Responsibilities:

• Manage physical and logical hardware inventory within the PC Depot Manage Depot Processes using Service Now and other Depot tools.

• Load operating system on computers using standard deployment and build procedures. Install end user applications and load user profiles using predefined processes
• Prepare and ship hardware to correct address.
• Collaborate with technical Staff, asset managers and end users expedite laptop build process
• Must multi-task between deployments
• Prepare returned hardware to be repurposed or retired - Shipping receiving knowledge, keeping inventories tracked.
• Troubleshoot issues/errors Evaluate and Implement process improvements
• Interfacing with users directly on questions that may arise while installing new equipment.

Basic Qualifications:

• HIGHLY organized with the ability to multitask in a very fast-paced, high-volume environment.
• Must have good understanding of current PC based technologies, Microsoft OS, networking essentials and supported applications.
• Imaging experience in a Depot Environment
• Ideally requires a HS Diploma or equivalent 2-3 years' experience or relative education in administration and support of PC computer systems. A+ preferred
• Working knowledge and experience installing, maintaining and supporting Windows. Strong communication and analytical skills, with the ability to resolve problems and document/explain solution to users. Must be a team player.
• Participate in oncall rotation

Interested candidates please send resume in Word format Please reference job code 199556 when responding to this ad.

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