This position is open to HYBRID REMOTE in Lansing, MI or REMOTE.
Responsible for setting the UX vision for AF Group and working with the IT teams that will support the advanced design initiatives of the Enterprise. This includes supporting both the strategic and tactical initiatives such as designing experiences for enterprise strategies as well as specific project implementations within the business units. This is an individual contributor role.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1. Responsible for creating, owning, and setting the vision and purpose of design throughout the organization.
2. Lead the design-thinking methodology throughout organization.
3. Assists with hiring and mentoring of the design leaders and other User Experience, User Interface and Design Research Designers.
4. Conceptualize and develop programs to promote positive customer experiences.
5. Accountable for establishing and running an ongoing set of collaborative initiatives to ensure the solutions developed for prioritized business problems are feasible to implement and subsequently implemented accurately.
6. Evolve the current set of design tools and methods and create standard process for applying human-centered design and design thinking for the enterprise.
7. Work with the Director of Customer Experience to assess incoming requests for design and manage resource assignments and scheduling to ensure the work is completed.
8. Works with the Director of Customer Experience to collaborate with executives across business areas to advance the customer experience strategy.
EDUCATION AND EXPERIENCE
Relevant combination of education and experience may be considered in lieu of degree.
1. Bachelor's Degree in Design, Human Factors, Interaction Design or related field required. Master's degree preferred.
2. Seven (7) years of experience in a related field required.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OTHER SKILLS AND ABILITIES
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