UX Research Tools Program Manager
Facebook App

Job Info

Our UX Research Operations team builds and scales global research programs to strengthen the impact of our world-class research team. We do this by implementing operational systems, connecting teams and knowledge, and problem-solving operational hurdles to enable researchers to do their most impactful work. In this position, you will use a full range of organizational and interpersonal skills that help our talented teams operate at their highest and most effective level.The UX Research Tools Program Manager role sits within the Research Technology team and will tackle and manage multiple areas in research tooling. You will own and evolve various tools programs, working closely with researchers, research managers, and technical teams across the company to identify tools needs and define the roadmap for optimizing and expanding our current suite. The ideal candidate is experienced in facilitating our teams' best work by managing short and long-term projects and initiatives, anticipating project issues and resolving them, connecting resources to research needs, and removing barriers to doing great work. You will also help maintain and refine established research processes as needed. The Tools Program Manager is an expert in problem solving and multitasking, while building long-term relationships with the team. You will utilize a full range of organizational and interpersonal skills that help our talented teams operate at their highest and most effective level.This role requires project and program management experience and a broad knowledge of research's impact on product design and development. Experience with communication, managing logistics, and an organized approach are mandatory.

<ul><li>Define operational strategy for building, onboarding, and scaling tools across UX Research discipline</li><li>Analyze UX Research tool needs end-to-end to identify and prioritize key issues and opportunities</li><li>Define and own success metrics including key quality and performance indicators</li><li>Build subject matter expertise, stay up-to-date on industry trends in research tools, and identify opportunities for partnership with technical vendors</li><li>Lead definition of tooling needs across UX Research and Research Operations</li><li>Conduct ongoing communication of team programs and reduce surprises by proactively managing risks</li><li>Predict obstacles and establish solutions to overcome challenges</li><li>Develop, maintain, monitor and refine operational processes, including technical trainings for researchers</li><li>Move initiatives forward, find resources, raise concerns to owners early and resolve open issues that prevent progress</li><li>Hold the line when progress is in jeopardy while maintaining relationships</li><li>Contribute to strategic initiatives across the Research Technology team and broader Research Operations organization</li><li>Travel up to 15% (domestic and international) as needed</li></ul>

<ul><li>BA/BS</li><li>5+ years of experience in program management, operations, strategy, and driving technical solutions</li><li>Track record of operating independently</li><li>Experience understanding user needs, gathering requirements, and defining scope</li><li>Communication experience interacting with a variety of audiences from engineers, to vendors, to research leaders</li><li>Track record of building cross-functional relationships</li></ul>

<ul><li>Experience working with UX Research and/or UX Design</li><li>Experience leading technical projects, managing technical workflows, and launching tools with technical expertise</li></ul>

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

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