Veterinary Receptionist>
VCA

Job Info

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VCA Cedar Animal Hospital is a fast-paced, small animal/exotics practice in Minneapolis, Minnesota.

Our busy practice is growing and we are looking for an experienced Client Service Representative to join our team at VCA Cedar Animal Hospital in Minneapolis, MN! At VCA Cedar Animal Hospital, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

We are an AAHA accredited hospital that prides ourselves on our quality medicine that we provide to all types of animals. In fact, we say that we will see anything that can fit inside the door! . We have a collaborative and well-trained team of Veterinarians, technicians and support staff. We have state-of-the-art equipment including dental radiology, electrocautery, EMR and access to veterinary specialists.

Located in the heart of South Minneapolis we are a stones throw from numerous parks, restaurants, and lakes and are part of a thriving and continually growing community.

For more information about our hospital and team please visit https://vcahospitals.com/cedar!

Why We Need You
As the face of VCA Cedar Animal Hospital, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
* Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
* Scheduling and confirming appointments.
* Placing outbound calls for follow-ups and reaching out to prospective clients.
* Presenting and explaining fees, including processing payments.
* Recommending, selecting, and obtaining products and services, including prescriptions.
* Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
* Managing medical records, charts, reports and correspondence.
* Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

Among the reasons to consider joining VCA are:

· VCA hospitals are former private-practices that retain the spirit that made them successful

· Access to the people and financial resources of a large veterinary community

· Network of 4,500+ doctors, including more than 600 Specialists

· Largest provider of Private Practice Internships and Residencies in the U.S.

· WOOF University, offering abundant CE for Doctors and Technicians

· Robust Clinical Studies program

· Opportunities to give back through strong Shelter partnerships and VCA Charities

VCA adds value to your compensation package with the following: Competitive wage

· Medical, Dental & Vision insurance

· Opportunity to teach and mentor

· 401(k)

· Life and Long Term Disability insurance

Ready to be part of a team that feels like family? Apply today! We look forward to hearing from you soon.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

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