Voice and Collaboration Manager - FT - Days - DIO
Memorial Healthcare System

Job Info

---

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary:

Manages the daily operations of the Voice and Collaboration team to ensure effective and efficient operational support of all Voice and Collaboration services as well as alignment with departmental and organizational objectives.

Responsibilities:

Participates with investigations, audits both internally and externally, serving as a subject matter expert.Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with existing technical and software infrastructure. Ensures all solutions adhere to changing organization policies, and federal regulations.Establishes and maintains processes, overseeing and managing requests and incidents as well as documentation such as disaster recovery procedures, inventory hardware and software, configuration for a critical environment requiring 24x7 support.Manages staff relations including performance management, staff satisfaction, conflict management, staffing, etc.Participates in preparation and presentation of operating and capital budget needs in support of the organization. Verification of vendor orders, invoices, and customer satisfaction.Contributes to the development, review of specific voice and video goals, standards practice, policies, and procedures which directly support the strategic plan and vision of the organization.Builds and maintains relationships with IT Management, in addition to our customer base, both internal and external to the Memorial Healthcare System.Oversees a team of engineers and analyst in daily operations, time and attendance, hiring, orienting, evaluating, disciplinary actions, development and education initiatives.Remains abreast of new technology and potential solutions to organization demands.Manages vendors and partner relationships, identifying and leveraging internal and external resources to the enterprise to enhance team capabilities to support the organization objectives.Monitors the team's adherence to department procedures, standards, and policies, conducting team meetings.

Competencies:

ACCOUNTABILITY, ACCURACY, BUILDING A BUSINESS CASE, CUSTOMER SERVICE, DEVELOPS RELATIONSHIPS, LEADING STRATEGY, MANAGING BUSINESS PRIORITIES, PROBLEM SOLVING, PROJECT MANAGEMENT, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, VENDOR SELECTION & MANAGEMENT - INFORMATION SYSTEMS

Education and Certification Requirements:

Bachelors: Information Technology (Required)

Additional Job Information:

Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. May require specialized knowledge in a business line. Required Work Experience: Minimum 5 years of relevant experience in Voice collaboration, including 3 years of experience supervising/managing a team Other Information: Additional Education Info: Computer Science or related field. Relevant work experience may substitute for education requirement.

Working Conditions and Physical Requirements:

• Bending and Stooping = 0%
• Climbing = 0%
• Keyboard Entry = 60%
• Kneeling = 0%
• Lifting/Carrying Patients 35 Pounds or Greater = 0%
• Lifting or Carrying 0 - 25 lbs Non-Patient = 0%
• Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 0%
• Lifting or Carrying > 75 lbs Non-Patient = 0%
• Pushing or Pulling 0 - 25 lbs Non-Patient = 0%
• Pushing or Pulling 26 - 75 lbs Non-Patient = 0%
• Pushing or Pulling > 75 lbs Non-Patient = 0%
• Reaching = 0%
• Repetitive Movement Foot/Leg = 0%
• Repetitive Movement Hand/Arm = 60%
• Running = 0%
• Sitting = 60%
• Squatting = 0%
• Standing = 60%
• Walking = 60%
• Audible Speech = 60%
• Hearing Acuity = 60%
• Smelling Acuity = 0%
• Taste Discrimination = 0%
• Depth Perception = 60%
• Distinguish Color = 60%
• Seeing - Far = 60%
• Seeing - Near = 60%
• Bio hazardous Waste = 0%
• Biological Hazards - Respiratory = 0%
• Biological Hazards - Skin or Ingestion = 0%
• Blood and/or Bodily Fluids = 0%
• Communicable Diseases and/or Pathogens = 0%
• Asbestos = 0%
• Cytotoxic Chemicals = 0%
• Dust = 0%
• Gas/Vapors/Fumes = 0%
• Hazardous Chemicals = 0%
• Hazardous Medication = 0%
• Latex = 0%
• Computer Monitor = 60%
• Domestic Animals = 0%
• Extreme Heat/Cold = 0%
• Fire Risk = 0%
• Hazardous Noise = 0%
• Heating Devices = 0%
• Hypoxia = 0%
• Laser/High Intensity Lights = 0%
• Magnetic Fields = 0%
• Moving Mechanical Parts = 0%
• Needles/Sharp Objects = 0%
• Potential Electric Shock = 0%
• Potential for Physical Assault = 0%
• Radiation = 0%
• Sudden Decompression During Flights = 0%
• Unprotected Heights = 0%
• Wet or Slippery Surfaces = 0%

Shift:

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran's Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email TalentAcquisitionCenter@mhs.net

This job has expired.