Warranty Claims Analyst
Doosan Bobcat NA US

Job Info

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At Doosan Bobcat, our success is powered by our people. Through our winning culture and one global team working together, we deliver the best products and service to our customers - and make the world a better place. Join our team today and start building your career with a worldwide leader.

Location : Buford

Job Information

Responsible for adjudication of Company product warranty claims in North America, including processing of warranty claims based on product and policy knowledge, product-specific system maintenance, communication of policy changes, warranty process and procedure improvements, dealer audits and warranty reporting as assigned.

Role & Responsibility

Warranty Claims Management

• Review dealer-submitted warranty claims for adherence to policy and fair reimbursement.
• Ensure accurate information and coding on claims for issue detection and supplier recovery.
• Suggest and implement opportunities to improve policy or process to increase internal operating efficiencies, improve validity and recovery of claim expenses, or increase ease of dealer claim input and/or quality of information.

Reporting and Communication

• Create and maintain essential warranty reporting as required by the business. This including monthly reporting maintenance and execution, design of new reports as required, and custom reporting support for project teams as needed.
• Communication of report data to stakeholders.
• Communication and training on policy and procedure changes to dealers and internal staff.

Job Requirement

• Education: Associates degree in a technical field. Bachelors degree preferred.
• Experience: 2>5 years administrative, accounting, sales or technical
• Travel: < 10%
• Lean Six Sigma Greenbelt Certification Preferred
• Trouble shooting skills.
• Comprehensive knowledge of Bobcat products is recommended.
• Effective verbal & written communication skills.
• Excellent organizational, prioritization and planning skills.
• Fluency in MS Office Suite (strong proficiency with Excel required)

As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more.

Doosan Bobcat North America is home to world-renowned brands, including Bobcat® compact equipment, Doosan® portable power products, Ryan® and Steiner® grounds maintenance equipment and Geith® attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.

Doosan is committed fostering an inclusive and a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701-476-4263. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.

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