Water Quality Manager
Suburban Water Systems

Covina, California

Posted in Utilities

This job has expired.

Job Info


The Water Quality Manager position is responsible for the administrative and supervisory functions for the department. This position will independently develop and implement methodologies and strategies to ensure water quality compliance. This position requires coaching and mentoring for leadership and administrative functions from Vice President, Service Operations. This position will delegate tasks and projects to department employees. This position is designated as employee responsible to lead and train Water Quality Technicians and the Environmental Specialist. This position will be required to provide progress updates to the Vice President, Service Operations.


This position will be willing and able to perform the following duties and others as assigned:

Liaison: Acts as liaison with regulatory agencies and professional organizations.

Water Quality Samples: Ensures that water quality samples are taken and sent to the lab as required by the state drinking water regulator. Must be familiar with sample collection methods, chain of custody forms, quality control practices, and quantitative analysis procedures. Compiles water quality sample results in accordance with Safe Drinking Water Act, Clean Water Act, an all other applicable local, state, or federal regulations.

Water Quality Field Tests: Ensures that water quality field tests are conducted as applicable, including but not limited to chlorine/chloramine, temperature, nitrite, and pH, using various handheld devices.

Customer Water Quality Inquiries: Ensures that customer complaint handling activities are performed. May communicate directly with customers to coordinate investigations and discuss the outcome of the investigation.

Water Quality Results: Reviews water quality results from internal and external lab tests and determines if operations changes are required to comply with drinking water regulations.

Water Quality Monitoring Schedules and Sampling Plans: Reviews drinking water system operating permits and ensures that required samples are included on the sampling schedule.

Cross Connection Program: Oversees the company's cross connection program in compliance with the State of California's Title 17, ensuring that our customers are complying with proper backflow protection.

Environmental Program: With the Environmental Specialist, identifies approaches to reduce existing and future environmental risks to employees, the public, and the environment resulting from operational activities; conducts and directs strategic planning and development of policies, programs, and procedures to ensure the Company is positioned to minimize the risk and impact from changes in regulations. Implements programs, policies, and procedures to ensure the Company's compliance with all applicable federal, state, and local regulations including but not limited to air quality, wastewater, recycled water, potable water, hazardous waste/materials, and biosolids. Provides Environmental guidance to field managers and staff; communicates Environmental roles and responsibilities based on environmental program standards. Establishes, documents, and communicates standards, guidelines, and procedures.

Data Collection, Database Maintenance and Reports: Compiles information and prepares various documents; maintains databases that contain information for environmental compliance reporting, ensuring data accuracy; and prepares, writes, and submits reports to regulatory agencies when necessary.

Continuous Process Improvement: Captures and develops process flows using flow charts and written procedures after observing processes, consulting with operators and managers from various departments, and outside vendors; identifying opportunities for improvement; developing process improvements, objectives, and success metrics; enrolling and supporting stakeholders to implement improvements; monitoring process execution and comparing with success metrics; and repeating cycle until objectives have been achieved.

Leadership, Administrative, Management and Supervision:

  • Responsible for department functions including but not limited to staffing, equipment operation, reporting, capital improvement projects, continuous process improvement, and safety compliance.
  • Responsible to direct and supervise employees performing department functions.
  • Prepare department expense budget; and monitor and control spending to meet budget objectives.
  • Human resource management including, recruiting, interviewing, and hiring, evaluation, training and development, performance evaluation, employee leave, making recommendations for promotion, discipline, and recommendations for termination. Responsible for the coordination, supervision, and training of department personnel to perform duties described in the respective job descriptions, and to accommodate temporary or permanent role succession or redundancy for absent staff or vacant positions, including that of the manager.
  • Counsel employees, and coordinate training opportunities to ensure they are advancing their career knowledge, and that they are meeting certification contact hour requirements.
  • Execute and refine Water Quality and control procedures that ensure the products and services produced by the department meet requirements.
  • Execute and refine goods and service procurement procedures that ensure that company procurement, contracts, insurance, qualification, and accounts payable requirements are met, recommend vendors for addition or removal to the pre-approved list of qualified vendors, and ensure that vendors deliver quality products and services at reasonable prices.
  • Represent Department in company Business Improvement Group meetings.
  • Represent the company with the regulatory agencies including but not limited to the Division of Drinking Water and County of Los Angeles, and at events and meetings held by commissions, associations, agencies, boards, cities, and chambers of commerce, etc.
  • Responsible for the coordination of routine tailgate safety training classes and is primary contact for incident reporting. Responsible to determine if employees require safety training and coordinate training required. Responsible to observe internal Crew's and Contractor's practices to ensure work is performed according to best safety practices and per standards.
  • Participates in establishing Company and departmental policies and procedures and responsible for implementation and follow-up with department employees.
  • Participate in department strategic planning functions including department's role in the company, department goals and objectives, department organization structure, employee training and development, and salary.
  • In the absence of the Vice President - Service Operations, Water Quality Manager may be required to perform the Vice President's duties to provide support the managers and departments that fall within the Service Operations Department and/or where applicable.


    Water Quality Regulations: In depth knowledge of the Safe Drinking Water Act, Clean Water Act. In depth knowledge of Title 17 and Title 22 of the CCR as it relates to water quality and monitoring regulations, public health regulations regarding cross-connections and other laws and regulations which pertain to water quality and treatment in California.

    Water System Knowledge: Knowledge related to the operation of municipal water system including, but not limited to, understanding of water distribution system operation, and drinking water treatment processes. Knowledge of federal, state, and local laws and regulations governing drinking water.

    Education: Bachelor's degree in Engineering, Environmental Science, Chemistry, Biology, or related field from an accredited college or university is required.

    Experience: Minimum of 10 years working in industrial, manufacturing, or utility environment. Must also have a minimum of 8 years performing water quality functions. Minimum of 4 years of leadership and administrative management experience is preferred. Direct supervisory experience is preferred.

    Certification: DDW Distribution Operator 4, DDW Treatment Operator 2, AWWA Cross Connection Control Specialist, and AWWA Cross-Connection Control Specialist. AWWA Water Quality Laboratory Analyst 1 desired.


    Driver's License: Must hold a valid California driver's license with acceptable driving record as determined by the Company's insurance carrier.


    This job has expired.

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