POSITION SUMMARY
The Water Quality Manager position is responsible for the administrative and supervisory functions for the department. This position will independently develop and implement methodologies and strategies to ensure water quality compliance. This position requires coaching and mentoring for leadership and administrative functions from Vice President, Service Operations. This position will delegate tasks and projects to department employees. This position is designated as employee responsible to lead and train Water Quality Technicians and the Environmental Specialist. This position will be required to provide progress updates to the Vice President, Service Operations.
ESSENTIAL FUNCTIONS
This position will be willing and able to perform the following duties and others as assigned:
Liaison: Acts as liaison with regulatory agencies and professional organizations.
Water Quality Samples: Ensures that water quality samples are taken and sent to the lab as required by the state drinking water regulator. Must be familiar with sample collection methods, chain of custody forms, quality control practices, and quantitative analysis procedures. Compiles water quality sample results in accordance with Safe Drinking Water Act, Clean Water Act, an all other applicable local, state, or federal regulations.
Water Quality Field Tests: Ensures that water quality field tests are conducted as applicable, including but not limited to chlorine/chloramine, temperature, nitrite, and pH, using various handheld devices.
Customer Water Quality Inquiries: Ensures that customer complaint handling activities are performed. May communicate directly with customers to coordinate investigations and discuss the outcome of the investigation.
Water Quality Results: Reviews water quality results from internal and external lab tests and determines if operations changes are required to comply with drinking water regulations.
Water Quality Monitoring Schedules and Sampling Plans: Reviews drinking water system operating permits and ensures that required samples are included on the sampling schedule.
Cross Connection Program: Oversees the company's cross connection program in compliance with the State of California's Title 17, ensuring that our customers are complying with proper backflow protection.
Environmental Program: With the Environmental Specialist, identifies approaches to reduce existing and future environmental risks to employees, the public, and the environment resulting from operational activities; conducts and directs strategic planning and development of policies, programs, and procedures to ensure the Company is positioned to minimize the risk and impact from changes in regulations. Implements programs, policies, and procedures to ensure the Company's compliance with all applicable federal, state, and local regulations including but not limited to air quality, wastewater, recycled water, potable water, hazardous waste/materials, and biosolids. Provides Environmental guidance to field managers and staff; communicates Environmental roles and responsibilities based on environmental program standards. Establishes, documents, and communicates standards, guidelines, and procedures.
Data Collection, Database Maintenance and Reports: Compiles information and prepares various documents; maintains databases that contain information for environmental compliance reporting, ensuring data accuracy; and prepares, writes, and submits reports to regulatory agencies when necessary.
Continuous Process Improvement: Captures and develops process flows using flow charts and written procedures after observing processes, consulting with operators and managers from various departments, and outside vendors; identifying opportunities for improvement; developing process improvements, objectives, and success metrics; enrolling and supporting stakeholders to implement improvements; monitoring process execution and comparing with success metrics; and repeating cycle until objectives have been achieved.
Leadership, Administrative, Management and Supervision:
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