Workstation Specialist - IT
American Cybersystems, Inc.

Job Info

Job Title: Workstation Specialist - IT

Duration: 12 Months

Physical address of worksite: Lacrosse, WI 54601

Schedule Notes: Monday - Friday 8:00 AM - 5:00 PM with the possibility of weekends if the work requires it

Job Description:

Position Overview: Provides installation, configuration, and/or break/fix support as requested. Provides accurate, timely and creative solutions to customer computer and networking problems of moderate to complex nature to ensure end-user productivity. Participates in the evaluation of new technology and assists with equipment evaluation and standards as directed by leadership. Interact effectively with network services, application support teams, server administration and/or applications development to restore service and/or identify and correct core problem. Manage parts and inventory on hand to maintain appropriate stocking levels. Completes documentation on daily basis to maintain service, configuration, and/or installation history. Participates in the planning and implementation of electronic environment equipment upgrades, installations, pilots and relocation projects. Provide feedback and data to ensure quality metrics are met and maintained regarding performance of hardware utilized across the institution. Participates in institutional and clinical projects to support patient safety, LEAN and/or Quality Academy initiatives, and standard services across the enterprise as directed by leadership. Serves as technical expert to maintain knowledge management system which houses technical documentation to carry out duties needed to complete service installation, configuration, and/or break/fix requests. This position may require individuals to be competent and certified in various types of manufacturer's equipment. May require overtime and on-call participation.

Minimum Education and/or Experience Required: High School / GED plus 4 years of professional customer service work experience supporting PC and/or Macintosh equipment. Skills must include knowledge of Operating Systems and configuration, hardware configuration and software installation. OR Associates degree plus 2 years professional customer service work experience supporting PC and/or Macintosh. OR Two years technical school training in Computers, Technology, Electronics or a related field plus 2 years professional customer service work experience supporting PC and/or Macintosh Skills must include knowledge of Operating Systems and configuration, hardware configuration and software installation. OR Bachelor's degree and skills including knowledge of Operating Systems and configuration, hardware configuration and software installation