Technical Services Engineer
Hypertherm

Job Info

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Technical Service Engineer

Hypertherm is a 100% employee-owned global manufacturer with an exciting opportunity for a Technical Service Engineer to join our growing team.

As a 100% Associate-owned, global leader in providing advanced industrial cutting solutions, Hypertherm offers a collaborative work environment while promoting empowerment and a positive work-life balance. Check outthis videoto learn more about what it is like to work at Hypertherm as an Associate-Owner.

The Technical Service Engineer is a direct link between Hypertherm and our customers and channel sales partners who provides timely and accurate technical service support to assist customers with technical and product applications issues. Service Engineers are integral to ensuring Hypertherm's position as an industry benchmark for technical services and promotion of our total value proposition to customers.

As a Technical Service Engineer you will:

• Support Hypertherm products for customers through in-house or on-site troubleshooting, consultation or repair to enable system integration, identification of root cause issues, and further customer hands-on knowledge on technical issue resolution.
  
• Professionally and effectively deliver technical product training to customers covering usage, maintenance and optimization of Hypertherm products to establish and strengthen self-sustaining technical capabilities of customers
  
• Provide individualized account support to facilitate resolution of account service or application issues and develop a long-term service partnership with target channel partner and end user accounts
  
• Professionally document all key work activities with a technical problem-solving and knowledge library building mindset
  
• Mentor others through on-the-job training, product and process knowledge to foster development of short-term capabilities
  

Who you are and the experience you will bring:

• Bachelor's degree in Electrical or Mechanical Engineering with 5+ years of experience with industrial cutting equipment (plasma, waterjet, laser, oxyfuel) in a technical service or related field.
  
• A high level of self-drive, excitement in learning new technologies, and a strong desire to excel in a customer-facing environment are critical.
  

Preferred experience that differentiates you:

• Expertise in the areas of automation, drives and motors, networking/IT, industrial programming and CNC machine code, or applications engineering.
  

Location: Lebanon, NH (Relocation assistance provided)

Travel:Up to 40%

Why join Hypertherm?

• Collaborative, 100% employee-ownedculture
  
• Profit-SharingandEmployeeStock Ownership(ESOP)
  
• Four days/year paidCommunity Service Time
  
• Strong commitment toEnvironmental Stewardship
  
• Stable,growingorganization with ano-layoff philosophy
  

Hypertherm is proud to be anEqual Opportunity Employer andwe welcome all applications. All employment decisions are basedonbusiness need, job requirements and our values as an associate-owned company without regardto race, color, religion, gender, sexual orientation, gender identity, age, national origin,disability,or veteran status, or any other characteristic protected by federal, state, or local laws.
CURRENT ASSOCIATES OR TEMPORARY ASSOCIATES: Please apply via your internal Workday career account.

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